Health Care
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Health Care

Educating wounded victims using virtual reality

Client name: Enterprise Client
Team size: 4-6
Platform: Virtual Reality
Project Description :

We have developed an app where doctors and patients can view the status of patients wound (fractured) by means of HoloLens. We used images recognition to create the 3D mesh of their fracture area so that patients can view their arm via HoloLens. We tracked the fracture by using QR code cube. By rotating the QR code cube patients can see the status of their fracture from various angle. By using this image recognition concept doctors were able to recognize specific facets of the fracture.

Awhonn

Client name: Seth
Country / Region: USA
Team size: 2
Platform: .NET 2009/C#/MS-SQL
OBJECTIVE:

Association of Women’s Health, Obstetric and Neonatal Nurses is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. The aim is to strengthen the nursing profession through the delivery of superior advocacy, research, education and other professional and clinical resources to nurses and other health care professionals.

SALIENT FEATURES:

Clinical contents through Live courses, online education

Training course registration, certification

Course administration

Caring Everyday email support

Client name: Fortune 100 health care giant
Team size: 3
Platform: Marketing cloud
OBJECTIVE:

The objective of this project is to create the template for caring every day which the client given every template have to create in SFMC.

SOLUTION:

We have implemented promotional emails and second layer confirmation.

We have sent reports, check user register, user count, and bounce message etc.

We have a team of UI and QA for coordinating to create an email template.

SUPPORT:

We have given support to the baby center for user engagement and monthly report.

We have given support to Regain product site and Nicorette product.

Integrated Salesforce CRM with Azure cloud

Client name: Solera
Team size: 3
Platform: SalesForce
ABOUT THE CLIENT:

Solera connects patients, payers, and physicians to a network of partners who are preventing and managing chronic disease. They also build and maintain a national network of high-performing community and digital providers.

BUSINESS CHALLENGE:

Solera wants to mine the data for 20 companies from a huge data source and process the data to suffice the business requirements and then migrate the data to the corresponding Salesforce objects.

SOLUTION:

Our expert’s team designed a Microsite in MS Azure using Service Mesh architecture and generated business rules to segregate the data for 20 companies and then map the data automatically to stipulated fields in Salesforce. The objects in Salesforce had a highly complex structure that challenged us and forced us to develop a unique Azure function for each rule and object.

OUTCOME:

Solera was able to get a clear picture of its customers and generated a business plan accordingly. The time and cost involving is data process is reduced to half through our automated data processing system in MS Azure.

Online course for lens consumer

Client name: Fortune 100 health care giant
Country / Region: USA
Team size: 3
Platform: Salesforce
About the client:

Salesforce solution for E-Learning portal and Drupal integrate with Salesforce.
This project contains three modules 1. E-Learning 2. E-commerce   3. My Rebates to provide online courses and services to clients.

BUSINESS CHALLENGE:

They had Drupal, NexGen, LMS, Absorb LMS, Hello World and Marketing cloud (Exact Target) as per their business needs.
For a single operation, they need to login in multiple portals which is time-consuming and hectic.
SALESFORCE – Responsible for registration process and determining access permissions to the customer and the Learning management system(LMS), Absorb LMS, NexGen and MC connected through API.
SAP- Responsible for managing master data sync is Salesforce.

SOLUTION BY BICS GLOBAL:

Integrated multiple applications with Salesforce(Backend) like Drupal(Frontend), LMS, absorb LMS, Hello world, and Marketing cloud(Email)
We perform Salesforce REST API’s web services to connect every system with salesforce to maintain complete required information in the single site.
To maintain complete data under a single site the best solution will be Salesforce as a Backend database because it’s a SAAS service where ever we want we can perform our operations in the cloud.

Virtual Try on – lens

Client name: Fortune 100 health care giant
Country/Region: United Kingdom
Team size: 5
Platform: iOS
Objective:

Consumer to take photos/select models and apply a different type of eye contact lenses with custom filters and share via Facebook.

BICS GLOBAL Solution:

The app which would allow the user to virtually try on a new contact lens which is designed to enhance the natural beauty, look brighter, More youthful of their eyes.

Salient Features:
  • App to allow the user can view lens effect for the models with & without contact lenses based on brands like shimmer or sparkle.
  • The user can take themselves photos and allowing to swap between natural shimmer or natural sparkle.
  • User shares the new look pictures on social media so that friends can implement their think about the new look for users.
  • Users can get a free trial of contact lenses.
Integrations:
  • Open CV API

Lens For New User

Client name: Fortune 100 health care giant
Country/Region: EMEA& APAC
Team size: 5
Platform: iOS And Android
Objective:

We have devised to help make your transition to contact lenses easier. App provides useful tips for the user based on their symptoms in the day to day life and helps to wear contact lenses easier, especially for new users.

BICS GLOBAL Solutions:

Helps user to get a demo for how to wear and use the new lenses from the optician/Eyecare practitioner. Developed an app in Multi languages and is mainly targeted towards the new user how to wear the lens.

Salient Features:
  • It is loaded with easy-to-follow tips and videos, help users enjoy wearing contact lenses with confidence.
  • Personalize and set reminders – When to replace them (for reusable contact lenses) – When to buy new lenses – When to visit Eye Care Practitioner/Optometrist.
  • Track user progress each day to get the best tips for their eyes and a better contact lens experience
  • Tips, handy reminders and an extensive help section with tutorial videos guide the user through the first 30 days and beyond.
  • Video tutorials clearly demonstrate common hurdles such as how to apply and remove contact lenses
  • In this app, reminders section makes getting into the habit of wearing contact lenses effortless. Set reminders like when to buy new lenses, when to take them off and plan visits to the optician.
  • Developed Siebel CRM and migrated to SFDC CRM
Integrations:
  • Google Map API,
  • Naver Map API for Korea,
  • Youtube

John – Mike Exact Target project

Client name: John Giardino
Country / Region: USA
Team size: 4
Platform: Exact Target and SalesForce
Synopsis:

This project is to create an Email template for life Style Health care supplement product.

The goal is to design a Responsive Email template from PSD’s and implement the Exact target configuration and automation for increasing the customer enablement, through digital platform via Email.

BICS GLOBAL involved in developing and deploying the emails and automation for various business use cases. Send emails to a targeted customer in the USA and monitor the percentage CLICKS on the link within the email.

Pharma
Retail

O2O now – Partner App

Client name: Manoj Gaddam
Country/Region: India
Team size: 6
Platform: Android
Objective:

O2O now seller app is a digital platform for Store owner and service provider, where they can sell their products and services to end users (customers).

BICS GLOBAL Solution:
  • Help store owners to list the products and sell online
  • Increase the revenue
Salient features:
  • Register in website
  • App for different types of users like sellers, Distributors, Manufactures, Financiers
  • Free publicity
  • On call and customer service
  • Day to day deals
  • Coupon codes and Live promotions
  • Notification
  • Auction option
  • Dashboard
Integration:
  • Push notification

O2O now Customer App

Client name: Manoj Gaddam
Country / Region: India
Team size: 7
Platform: Android
Objective:

An o2onow app is a digital platform for the users to explore various shopping needs in their neighborhood, with information Like nearby stores, promotions, deals, campaigns, offers, new products, new stores and services, store timings, contact details of the retailers and brands.

BICS GLOBAL Solution:
  • O2oNow –  A smart city shopping App that will help to discover smart stores and Nearby services to make better choices at neighborhood stores. Research online and buy offline(robo) or Browse Online and purchase Online.
Salient features:
  • O2Onow gives a wide range of products, stores, and services with digital technologies to enhance.
  • Customers experience.
  • Product, Catalog, SKUs – Maintenance
  • One Step Inventory
  • Special Deals, New stores, Deals for a day Customer rating for the store
  • Push notification
  • Web Admin
Integration:
  • Google Map integration
  • SMS integration
  • PayUbiz

AWA

Client name: Seth
Country / Region: USA
Team size: 4
Platform: .NET 2008/C#/ AJAX/MS-SQL
OBJECTIVE:

AutoWarrantyAgency.com is an extended car warranty provider that offers a variety of plans, ranging from full coverage to component and powertrain plans, to help you survive the costs of unexpected part failures and mechanic bills. This Project is upfront with the contract details and pricing information and it specializes in finding the right plan for you through one of its providers.

SALIENT FEATURES:

The issue of Extended warranty

On-line quote generation

Plans to protect the investment and covering unexpected out-of-pocket repair bills

Vulcan

Client name: Seth
Country / Region: USA
Team size: 3
Platform: ASP.NET 3.5/Ajax/C#/MS-SQL
OBJECTIVE:

Vulcan is the cooking equipment or appliance manufacturer. A website was created to display their products and the related details. The site also helps prospects to locate the dealer or sales representative.

SALIENT FEATURES:

Managing the requirement of displaying large scale appliances

In-built calculator to arrive the gas consumption for each appliance

Comparison of gas consumption  amongst the appliances

Creating Trusted Ecosystems with hyperledger

Client name: BICS GLOBAL(POC)
Platform: Blockchain

Our enterprise wanted to develop a secure, scalable and tamper-free system to store its financial transactions details.

Our expert’s team came up with a solution to implement the most advancing technology of the current year, the Blockchain to solve the user problem and secure their data.

We created a private blockchain network with multiple nodes and stored all the sensitive data in the flat ledger and allowed the users to store their financial transactions securely inside the blockchain.

Extend your marketing footprints into customers mobile through Wechat and Eloqua

Team size: 3
Platform: SalesForce and Eloqua
ABOUT THE CLIENT:

An international fashion retailer wanted to set its footprints in highly sensitive Chinese market who have already implemented marketing automation through Oracle Eloqua.

BUSINESS CHALLENGE:

Our expert’s team worked along with the client to understand the exact pain point during the discovery phase and then came up with a solution to use Wechat to implement the client’s need. Eloqua offered seamless integration with wechat and hence the integration was planned and executed as expected.

We created dynamic and responsive email templates that attracted many customers and enhanced the customer experience.

OUTCOME:

Our client’s customer strength increased to many folds and new clients were acquired through wechat and we became the permanent technology partners.

How Pharmaceutical Giant leveraged the power of Einstein Vision to outperform its competitors

Client name: Fortune 100 health care giant
Country / Region: USA
Team size: 3
Platform: SalesForce
ABOUT THE CLIENT:

Our client is an American multinational medical device, pharmaceutical and consumer packaged goods manufacturing company founded in 1886.

BUSINESS CHALLENGE:

With the growing needs of the people and high market demands the client sales representatives found it difficult to track the products and place the orders according to each Pharmacy.

At the same time predict the sales needs of each pharmacy and pitch the sales accordingly.

The client wanted to know their competitors’ products details in each pharmacy and improve their sales strategy to compete with the targeted audience.

SOLUTION:

BICS GLOBAL devised a solution to implement Salesforce Einstein and integrate with their CRM tool

We Trained the AI model to recognize client’s products on a shelf and send a report on the stock in the pharmacy and using analytics predict the sales rate.

Created an inventory system in Partner community Portal

Client name: Scloud
Country / Region: Australia
Team size: 3
Platform: SalesForce- Community cloud.
ABOUT THE CLIENT:

Our client is an online parts ordering solution available for trade account customers so you can order parts without picking up the phone, saving you time, effort and money in your workshop.

BUSINESS CHALLENGE:

The client wants to develop an inventory system in the partner community portal and integrate it with Repco navigator.

SOLUTION:

We integrated Salesforce with partner community portal which in turn is integrated to Repco, all the accounts and contacts details are fetched from the Salesforce CRM directly. Through our partner portal service, we generated PO and maintained the inventories at a reduced cost. Also, we designed an intuitive design in the portal to replicate the Salesforce template so that the users can operate at ease.

OUTCOME:

The client was able to maintain the inventory with same user experience as that of Salesforce via Salesforce partner community portal and was able to create Pos in the same place.

Application for property management

Client name: Jrealty
Country / Region: USA
Team size: 4
Platform: SalesForce Lightning
OBJECTIVE:

The client wanted to develop a website which would manage Landlords to sell their properties and rental customer to view the properties based on their budget and preference.

BUSINESS CHALLENGE:

Landlords have a major challenge in managing the residential properties, by searching the right tenant and getting money at right time.
Rental customer must search the property manually and should contact directly to the Landlords. Also, probably have some restrictions like noise level, pet ownership, or children.

PROPOSED SOLUTION:

BICS GLOBAL enhanced the portal for different users like Rentals, Tenants, Agents. We have integrated Google Drive with salesforce such that images and other documents uploaded are stored in Client’s Google drive.
Automate property allocation using Salesforce technology and display the houses with restrictions, which helps tenants to identify the houses based on their convenient.

APPROACH:

Converted our Jrealty client’s requirements as User Stories and sent to get approval to start the project.
After getting approval, we did Sprint Planning (Release planning based on the Milestones)
Initial design
Implementing the features
Demo to client
Implement the Changes if the client request
Final delivery
Client feedback/issue fixing
Turn application ideas into reality.

RESULTS:

This solution simplified the process of renting the property for the landlord and simplified searching the property for tenants.
Higher profitability by driving customer conversation with collaboration between Landlords, Tenants, and Jrealty staff.
Enhanced decision-making process through reports.

Data integration & CPQ

Client name: AHK
Country / Region: France
Team size: 3
Platform: SalesForce
ABOUT THE CLIENT:

AHK Productions is since the beginning of the 1990s, it’s specialized in creating, manufacturing and importing personalized promotional items.

BUSINESS CHALLENGE:

The main objective project to automate the complex quote generation and send the invoice directly to the contacts in the Salesforce.

SOLUTION BY BICS GLOBAL:

We implemented Salesforce CPQ that completely automated the quote generation process using Data connect we integrated Salesforce CRM and ERP. The generated quote is direct to the configured contacts Salesforce.

Send Automatic Predictive Product Recommendation mails using Predictive Intelligence

Client: Daraz
Team size: 3
Platform: SalesForce Marketing cloud & Predictive Intelligence
About the client:

Daraz is South Asia’s online shopping and selling destination of choice – Pakistan, Bangladesh, Myanmar, Sri Lanka, and Nepal.

BUSINESS CHALLENGE:

The client wanted to move the legacy system to Marketing cloud and wanted to implement something which sends emails according to user activity like product recommendation emails.

PREDICTIVE INTELLIGENCE FOR DARAZ:

We came up with a solution to implement Predictive Intelligence block to the client which allows the user to configure according to their needs while sending the mass email.

We also migrated the legacy system to Marketing cloud and configured 5 orgs within. Also, with the design team and the MC development team worked together to create dynamic emails to enhance the customer experience.

Education

Online course for Eyecare professional

Client name: Fortune 100 health care giant
Country/Region: United Kingdom
Team size: 7
Platform: iOS And Android
Objective:

The application allows the user to study the courses related to medical and generate the Certificates & CET points after completing any profession courses matching with the user profile.

BICS GLOBAL Solution:

The app which would allow eye care professionals to access accredited training and accrue CET points. Also, the app provides high quality, interactive continuing education, and training for Optometrists and earn CET points.

Salient features:
  • Allow the practitioner to review the fitness of the lens and to review how well the lenses meet the patient’s expectations and requirements.
  • The practitioner can able to complete the training at a time and place that is convenient for them.
  • By registering their unique GOC number, Eye Care Professionals can also ensure it automatically logs the courses they will complete and the CET points accrued without having to submit additional paperwork.
  • Receive invites from healthcare giants.
Integration:

Salesforce Marketing cloud for Push Notifications

Social

Fund App

Client name: Nonprofit Organization
Country / Region: India
Team size: 5
Platform: Android
Objective:

Fund App is used to connect Indian people with their government. It allows the user to interact with the Indian Prime Minister.

BICS GLOBAL Solution:

Fund app which would allow the touser want to vote for Governor.

The user can donate the funds to special occasions and will get prompts.

Salient features:
  • The user will list, and view events based on date.
  • An Indian citizen can send a message to the prime minister via the app.
  • Visit India website through an in-app browser.
  • The user will get the location-based alerts for special schemes and alerts for particular events and disaster alerts.
  • Can play the quiz, participate in special initiatives, upload their activity and share content on the app.
  • Can listen to a speech given by Indian Prime Minister in other countries Parliament’s in Indian Channels.
  • Indian Prime Minister’s special speeches for our people in Mann Ki Baat.
Integrations:
  • YouTube integration,
  • Social media integration,
  • NEWS integration,
  • Sound Cloud

Chat App

Client name: Pam Pickett
Country / Region: USA
Team size: 6
Platform: iOS
Objective:

Chat App is a free messaging app available for iOS. With its superior feature set and unprecedented reliability, Chat app increases the efficiency of the communication process.

BICS GLOBAL Solution:

Chat App allows the user to send a message, share images, invite, files, audio and video messages to friends.

Salient features:
  • Register and Sign in with Facebook
  • Chat and message with friends
  • Keep status
  • Take the picture and camera
  • Video chat 1 on 1 & group chats
  • Share the location, files, video & audio
  • Real-time and encrypted message messages
  • Create and do group chat
Integration:
  • Content Management System

nPerspect

Client name: Seth
Country / Region: USA
Team size: 5
Platform: ASP.NET 4.0/LINQ/C#/MS-SQL
OBJECTIVE:

nPerspect is media for relationships. It is a platform for individuals to assess the quality of the relationship and taking steps to improve. The entire process of improvement is achieved using simple theory & tools to reach a better state of the relationship. (Durable relationship)

SALIENT FEATURES:

Tool to capture and illuminate important realities

Tool to discover and diagnose issues or opportunities within their relationship

Online process of balanced collaboration leading step-by-step to mutually satisfying and guiding agreements

Dating App

Client name: Pam Pickett
Country / Region: USA
Team size: 5
Platform: Android
Objective:

Dating App is an online chatting app for Senior Citizens which allows them to stay in touch with each other. Geolocation based search to view nearby people who use this dating app within a certain distance.

BICS GLOBAL Solution:

Dating App which would allow the user to send a message, share images, invite, files, audio and video messages to friends.

Salient features:
  • Sign in with App and Facebook
  • Chat with friends
  • Push notifications for profile likes, gifts, messages, friend requests and accept a friend request
  • Add/Remove gifts
  • Geofencing
Integration:
  • Google API integration

Integrate Social Studio with Social media websites

Client name: Jason Bithos
Country / Region: USA
Team size: 3
Platform: SalesForce Marketing Cloud
OBJECTIVE:

The objective of this project is to integrate Marketing Automation Social Studio with Social media websites like Facebook, Twitter, and Instagram

SOLUTION:

Integrate Social Studio with Social media websites like Facebook, Twitter, and Instagram

The images posted in Social studio will be Automatically replicated in Social media websites

Using social studio we Replicated the images posted in Social Studio to Facebook, Twitter and

Instagram and the response from the end users.

Food

Delivery Star – Admin Panel

Client name: Karthik
Country / Region: India
Team size: 2
Platform: Laravel & MySQL
CLIENT NEED:

Delivery star is a food restaurant company which is privately held in Vellore. It has achieved best compliments for satisfying the customer of many with delicious and spicy food items. At the time of expanding their basic offering to a larger, they had faced certain harder in managing the details manually, and they were in need of web application for their business.

SOLUTION:

We developed Custom online web admin panel to enhance their business to the next level with the advanced technology, to reduce manual power we build a better-automated system that could work faster in real-time.

We build many unique features that allow admin to add any number of restaurant, food items, delivery boy, details via admin panel.

We build an application with cross-browser/device compatibility. So, the admin can access and manage the entire transaction at any time and anywhere.

Overall activities of the restaurant, delivery boy, customer data of any size in a highly secured single platform.

We have created the web service to maintain the common details from all the platform.

SALIENT FEATURES:

Dashboard

Add restaurant/food items, Cuisine, and category

Add/Remove/edit topping Details

Partner Detail

Customer Detail

Delivery Boy

Order Details

Bulk Import and Export

 

Delivery Star – Delivery Boy App

Client name: Karthik
Country / Region: India
Team size: 5
Platform: Android
Objective:

Delivery Boy App lets the delivery person know about the placed order. It lets delivery person accept to fetch the order from the restaurant and deliver to the respective customer.

BICS GLOBAL Solution:
  • Helps the delivery boy to view the order details
  • Ability to distinguish between Accepted orders, Past orders, Rejected orders.
  • Can able to view the restaurant and customer address.
Salient features:
  • Delivery Boy can log in
  • Update Profile
  • View order details
  • Accepts the order
  • Pickup order from restaurants
  • Deliver multiple orders
  • Deliver it to customer place
Integrations:
  • Push Notification
  • IVR Call Integration
  • Map Integration for location tracking

Delivery Star – Restaurant App

Client name: Karthik
Country / Region: India
Team size: 7
Platform: Android
Objective:

Restaurant app allows the restaurant owner to add the menu items, manage the orders, get the revenues and view the reviews and ratings.

BICS GLOBAL Solution:
  • Help owners to add the menu items
  • Ability to distinguish between accepted orders, Rejected orders, and Past Orders.
  • Contact the support team for their menu enhancement/queries/issues
Salient features:
  • The restaurant owner can register their account.
  • The restaurant gets an order from a customer, accepts/rejects the order.
  • View the order details, delivery boy status and call the delivery boy.
  • View the business operations and statistics.
  • View the past orders, Menu details and item out of stocks.
  • Enable offers to customers.
  • To get the notifications for once delivery boy assigned and the customer gets the delivery.
  • The restaurant can go offline/online.
Integration
  • Push Notification

Delivery star – Consumer App

Client name: Karthik
Country / Region: India
Team size: 7
Platform: iOS and Android
Objective:

Consumer App defined as a simple and convenient way for customers to purchase food online, without having to go to the restaurant.

BICS GLOBAL Solution:

Helps customer to visit the nearby restaurants through the app and help them to browse various food items before purchasing or ordering the one he/she wants on the app.

The customer can then have the food delivered to their doorstep or at any location they choose.

Salient features:
  • The customer can log in/signup
  • Search Nearby Restaurants
  • Set delivery Location
  • Select food and book the order
  • Receive the notification while accepting, dispatch, and deliver the order.
  • Receives order
  • Track status with time
  • Payment option via online or COD
  • Review and rating
  • Track order status and delivery boy location via google map
Integration
  • Push Notification
  • CC Avenue Payment gateway
  • Google Map
  • Services

Orangepomegranate.com

Client name: Seth
Country / Region: USA
Team size: 2-5
Platform: ASP Net  3.5/C#/AJAX/MS-SQL
OBJECTIVE:

Orange Pomegranate is a social network comprised of an online community of people with varying skill levels of cooking expertise, who are challenged to find easy ways to select, prepare, and cook delicious meals. Simply put, Orange Pomegranate is meal planning techniques + expert advice + collaborative tools

SALIENT FEATURES:

Auto intelligence of splitting the recipe contents into ingredient name, qty and units

Live streaming – Online demo of cooking methods

Integration with VIMEO, YouTube

Unique version for Mobile users

Perdue

Client name: Seth
Country / Region: USA
Team size: 5
Platform: ASP.NET/MS-SQL
OBJECTIVE:

Perdue.com website is for food products & recipe brand owner. Primarily, the site is meant to display product, recipe, cooking process and details on selling shops.  The entire solution was migrated to .Net  from  ASP platform.

SALIENT FEATURES:

Display of food product, recipe and cooking methods

Product inclusion with XML upload utility

The capability of selling single product on different brand name

Marketing campaigns

Cooking method & demo,  “The table” – Food show

Responsive Design

Travel

Automated the personalized email journey and enhance the customer satisfaction with each travel

Team size: 3
Platform: Exact Target
OBJECTIVE:

An established international Airline company wanted to Automate the Email Journey on travel notification email and survey email to the passengers for the US Based Domestic Aviation industry.

SOLUTION:

BICS GLOBAL created the business logic using Automation Studio in the Exact Target.

Set up 37 emails + 1 common Survey email in the marketing cloud and automated these emails as per the data feed received from an external tool, Amadeus.

Email automation was done for Pre and post-date travel using MailChimp for 34 campaigns.

New in-flight magazine was embedded within the template using ad butler (ad servers).

Self-service check-in before 24 hours in advance.

OUTCOME:

Our client enhanced the customer experience through personalized journeys and provided sophisticated performance in customer retention, thus the customer satisfaction feedback was 100 percent possible thereby the overall revenue increased.

Create Personalized Customer Journeys with Marketing Cloud

Client name: Columbia client
Team size: 3
Platfrom: SalesForce Marketing cloud
About the client:

A Columbian Airline company, the industry-led Crown corporation works collaboratively with tourism stakeholders across the province to coordinate tourism marketing at the international, provincial, regional and local levels, and to support regions communities and Aboriginal people in developing or expanding tourism experiences, businesses, and jobs.

BUSINESS CHALLENGE:

The client wants to set up a Salesforce marketing cloud to enhance their marketing skills and create marketing journeys that are customized according to each customer need and thereby creating a unique customer experience.

BICS GLOBAL SOLUTION:

Our expert’s team gathered all the requirements during the initial stage and created a solution document after several feedback we arrived at the perfect solution we created

  • Email templates
  • Content blocks
  • Integrated their Salesforce CRM with Marketing cloud thereby data was free to move.
  • Bounce and unsubscribe management
  • Filter data extensions and many more

To facilitate smooth customer journeys. We also train our end users to customize and use the system according to their needs.

Cape Air

Client name: Trish Lorino
Country / Region: USA – EMEA
Team size: 5
Platform: Exact Target and SalesForce
Synopsis:

The scope of this project is to implement the Exact target configuration and Automation for Cape Air & Nantucket Airlines through Email, Mobile and survey.

Integrate data feeds (booking details) to Exact Target from Amadeus tool

BICS GLOBAL involved in designing a responsive email template and send to passengers before/after 3 days of the journey. Designing survey pages with Questions and answers in exact target?

Build an automated journey for scenario and generating reports based on click rates, open rates and send follow up emails. Sending promotion emails for offers, creating the campaign for seasonal offers, creating landing pages and microsites.

Automate Lead capture for OneCommute

Client name: Steve Wheeler
Country / Region: USA
Team size: 3
Platform: Exact Target and SalesForce
About the client:

OneCommute provides complete transportation solutions for the connected communities including Outreach management, Commuter Management, Marketing, and Commute Bot tools from their own house.

BUSINESS CHALLENGE:

OneCommute wanted to follow automated campaigns and capture the leads once the customers complete the progressive forms in their site.

SOLUTION BY BICS GLOBAL:

Created multiple profiling forms to collect various levels of information and allowed the client to customize the forms according to their business needs.

Send Automatic email and capture the lead details in Salesforce (Integrate Salesforce and Pardot )

Others

Online publishing platform

Client name: Enterprise Client
Team size: 4-6
Platform: Ruby on Rails
Objective:
  • We have developed a unique online publishing platform for sharing information and current awareness among a group of individuals within organizations. We would also share information related to upcoming events. We would manage Employees information, leave management, attendance management, birthday/ anniversary remainder, corporate dashboard, information about the new employee, opening in the organization and so on.

Automated emails for users based on their interest after analyzing a huge volume of data

Client name: TLS
Country / Region: USA
Team size: 2
Platform: AWS
ABOUT THE CLIENT:

Renowned Meetings Procurement & Site Selection Company

Meeting streamlines the meeting planning process by managing the time-consuming task of researching, contacting, and evaluating venues for your organization’s events. Since 1992, clients have benefited from our global reach, unsurpassed experience, and industry relationships.

BUSINESS CHALLENGE:

The Client’s Mobile First system is an AWS based application which stores knowledge posts, news, comments, and other information on hospitality industry properties generated by a community of approximately 1,500 associates. They want to trigger emails according to a user action, for example, the user may wish to be notified by email when certain topics or locations of interest to them have received posting from another user.

SOLUTION:

BICS GLOBAL decided to handle the huge data through Micro services via Service Mesh architecture that helps the data to intercommunicate and process the data accordingly.

We developed business rules that run in the AWS Lambda engine to process the data.

When the user comments on a post, the information is passed to AWS event which is further communicated to Lambda function that can validate and trigger the mail accordingly.

OUTCOME:

The users are communicated seamlessly about their actions and be posted about the topics that interest them, thus the client used Smart solution that helped them in customer retention and customer engagement.

Peloton

Client name: Rousseau
Country / Region: USA
Team size: 2
Platform: WordPress and MySQL
CLIENT NEED:

The site was actually developed by some other vendor using WordPress. Post completion of the site, the client has some series of the change request and fixes in order to make the site for lively and legible.

The site was built using WordPress.

SOLUTION:

Helping on the change requests to enhance the design and performance of the site on design and functionalities and look responsive.

ENHANCEMENT MADE:

Logo Changes

New Image

Banner Changes

Case study Changes

Insights

Maintenance Manual update

Blog Section in the Home Page

Enabling Google analytics to all three sites

Zenbookin

Client name: Yvan
Country / Region: UK
Team size: 5 – 7
Platform: Core PHP and MySQL
OBJECTIVE:

This project is to redesign and rebuild an existing Zenbookin application which is an online scheduling application for large and demanding business. The application consists of three interfaces namely: Business user, a Client user, and super admin

SALIENT FEATURES:

Book an appointment for services in a calendar

Provide an option to the business user to view daily, weekly and monthly report

Add Coupons, addon, packages, and gift certificates

Integrate with a Payment gateway such as PayPal, Pagseguro, Pay mill, and eBenX

Synchronize with external calendars such as Google calendar, iCloud, Outlook 365, Outlook Exchange, outlook.com and 1-way subscription

Trigger emails using an Email template

integrate 3rd Party API for Payment, Analytics, Conversion Tracking, Bookkeeping, CRM and Video Conferencing.

Support multi-currency multiple time zone and Multi-language (English, Portuguese and French)

Integrate tooltip in whole application (eg: appointment page, Calendar, My account)

Applicable Data

Client name: Vivneti
Country / Region: Canada
Team size: 5
Platform: PHP and Marketing Cloud
OBJECTIVE:

This objective of this project is to create a website which would collect the website activity & website visitor of a website and store the data in Marketing cloud data extension.

SALIENT FEATURES:

Capture web activity details such as visitors start time, end time, session length, Pages viewed, session ID, email id, page type, URL, article session

Capture web visitors details such as GUIWA ID, email id, created date, associated date, line items

Generate unique code snippet

Guide user to paste the code on their website so that there can track website visitors activity

Connect the website with Marketing cloud to track the web activity

MyKPI

Client name: Norman
Country / Region: Australia
Team size: 5
Platform: PHP Framework
OBJECTIVE:

MyKPI web application is developed to manage and monitor the KPI’s for each employee in the organization to improve the process of validating the assigned task of each employee and to record the findings in order to provide a performance-based bonus for all. Generate reports for various level of roles including Admin level and employee level users

SALIENT FEATURES:

Automated the process of awarding bonus and reward to employees

Assign selected KPI’s to selected employees with reviewers to validate it

Generate reports for admin level and employee level user

Track the performance of each employee

Team size: 3
Platform: SalesForce and Eloqua
ABOUT THE CLIENT:

An international fashion retailer wanted to set its footprints in highly sensitive Chinese market who have already implemented marketing automation through Oracle Eloqua.

BUSINESS CHALLENGE:

Our expert’s team worked along with the client to understand the exact pain point during the discovery phase and then came up with a solution to use Wechat to implement the client’s need. Eloqua offered seamless integration with wechat and hence the integration was planned and executed as expected.

We created dynamic and responsive email templates that attracted many customers and enhanced the customer experience.

OUTCOME:

Our client’s customer strength increased to many folds and new clients were acquired through wechat and we became the permanent technology partners.

O2O now – Sales and Marketing App

Client name: Manoj Gaddam
Country / Region: India
Team size: 5
Platform: Android
Objective:

O2Onow Sales & marketing app is for seller registration and to generate a lead for marketing & sales people a day to day activities and revisit the leads at a later stage

BICS GLOBAL Solution:

A Platform for creating sustainable business differentiation using digital technology to change and improve the way small and medium stores do business.

Salient features:
  • The seller registration page for vendors and service provider to register
  • Fetch seller details from O2Onow consumer base app
  • Subscription method based on vendor need
  • Enabled Bluetooth printer for Label printing
  • Lead generation
Integration:
  • Zipper API integration
  • Google API integration
  • Bluetooth printer enabled

Global Village – Survey App

Client name: Cloud works
Country / Region: Dubai
Team size: 5
Platform: iOS
Objective:

Survey app allows the visitors to express there view for the survey questions posted by Global villages, an event management company in Dubai.

BICS GLOBAL Solution:

Designed the front end and fetch the data to be displayed on the iOS iPad from the backend and push the responses back to the Salesforce backend.

Salient features:
  • There are 4 main services involved between the iOS application and salesforce in this project.
  • Registering the device – Generated the Unique ID with the device name so that the survey list can be added in the backend.
  • Fetch Survey list – The Survey list is mapped with the device based on device UUID in the backend.
  • Fetch Survey – Fetch all the questions and answers including the banners, images, header, footer for a particular survey which the user opt to be displayed on the iOS app (iPad).
  • Push Data – Push all the survey responses given by the recipients to the backend using API services so that the data will be stored in the backend.
Integration:
  • Salesforce CRM

Take a selfie and share to friends

Client name: Fortune 100 health care giant
Country / Region: Netherland, France
Team size: 5
Platform: Android
Objective:

Selfie Booth App allows the user to apply lens and take a selfie on Kiosk device placed in the store, then share their photos with their friends through the Facebook account.

BICS GLOBAL Solution:

The user can apply the lens and take the selfie on kiosk mode in Android device

Salient features:
  • The user can take a quiz about the lens and can share the marks with friends.
  • User to take the selfie and apply custom filters
  • The user can share the images with their friends on Facebook
  • To create two modules for information and Entertainment
  • Information module allows the user to take two set of questions and display the result.
Integration:
  • App installed in 21.5’-inch Kiosk devices

Associate Lease

Client name: Norman
Country / Region: AUSTRALIA
Team size: 4
Platform: .NET Framework 4.6/Microsoft visual studio 2015/MS- SQL 2012/C#, Jquery, Javascript, Ajax
OBJECTIVE:

Associate Lease (AL) is an application to automate the business lifecycle of leasing functionality for the employees. AL engage employees, Driver, Employers, LeasePLUS agent, and Finance staff together in the workflows wherein, each actor will have certain access, roles, and permissions. The project involves Lease management that includes login credentials for each of the users including updating their personal details and information about the car with documents, bidding for lease, accepting and terminating a contract, expense claim, and payment cycle.

SALIENT FEATURES:

New web application development.

Server and hosting set-up

Integration with ABN (external source) via web services

Complete validation and verification

SFTP server set-up

CSV file uploads

Create the best Service desk solution with the power of Service cloud

Client name: Aasonn
Country / Region: California
Team size: 3
Platform: SalesForce Service Cloud
OBJECTIVE:

To configure the Service Cloud application to comply with the business requirements of Aasonn for their end users.

SOLUTION:

Developed & deployed the user interface for various business users.

Customized screens and flows based on business types.

Developed and exposed a new portal (community) to the Aasonn internal team to manage support (Case) related activity and share the knowledge articles.

INTEGRATION:

Integrated service cloud with CTI and Single Sign-On system and other external applications of Aasonn.

Migrated more than 50 Lakhs records to service cloud from Zendesk.

Get the most out of security with the Windows IoT and Raspberry Pi on the doors

Platform: IoT

A secured data sourcing company wanted to restrict the unauthorized entry into their ODC.

We implemented Iris detection sensor which

automatically recognizes the authorized employees only through Iris detection. When there is an intrusion or unauthorized entry the security guard is signaled from the sensors. This way our client created a hazard free and safe environment.

TrueWest Salesforce implementation

Client name: Truewest
Country/Region USA
Team size: 3
Platform: Salesforce
ABOUT THE CLIENT:

Truewest strives as a debt-oriented financing company to a broad range of industries. They are seasoned investors, with over 100 years of experience.

BUSINESS CHALLENGE:

Truewest had already implemented salesforce lightening as their CRM software, but they wanted to be updated after using all the new features of salesforce lightening experience and create an email to the case for their service desk.

SOLUTION BY BICS GLOBAL:

We created the service desk functionality and then generated lightning reports also with dynamic dashboards so that the users can easily monitor the activities we also integrated the salesforce calendar to the outlook for seamless functioning of the internal system.

My Card Plus App

Client name: Norman
Country/Region Australia
Team size: 7
Platform: Android
Objective:

MCP is an employee Onboarding Portal for the organization, where an employee can use the Benefit cards for their personal expenses.

BICS GLOBAL Solution:

BICS GLOBAL transformed the business idea into a successful mobile app, where an employee can enjoy two types of benefit cards namely LEC – Living Expenses Card and MEC – Meal Expenses Card.

Salient features:
  • Synchronized with MyCardPlus website
  • Registration with “error coding system”
  • Login with email id and password or 4- digit pin number
  • Search option with popular searches like a pin, contact details, cards, transactions, using my cards, customer support, and more frequently asked questions.
  • Every time news or marketing offers strategies are updated on the website, it will subsequently update the app simultaneously
  • Internet banking
  • Shows available funds in each card
  • The remainder of the account balance – update the database overnight and push the available account balance to the App.
Integration:

Payment gateway

 App for a Sales rep

Client name: Fortune 100 health care giant
Country/Region: EMEA
Team size: 5
Platform: iOS
Objective:

App has been developed in iPad which is useful for the sales rep to manage accounts, contacts, calls, events, and sale order details in both online & offline mode.

BICS GLOBAL  Solution:

Sales rep perform any action in offline mode and those data will be maintained in the Kinvey platform. It can be synchronized into the main server once app comes into the online mode.

Salient features:
  • Schedule the appointment with clients by creating and updating the call type such as account call, contact call, and group call.
  • Manage their leave by scheduling &updating the time off territory event.
  • Manage customer details by providing functionalities like creating, updating and deleting accounts and contacts.
  • Locate the client for their scheduled calls.
  • Create the basic sale order for types such as account, contact & self
  • Can able to see the functionality only in landscape view in the iPad app
Integrations:
  • Kinvey framework

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